Frequently asked questions
Back order time
If some products of your order are on back order, we will order it at our supplier. We order each Thursday. Most orders will arive to us 2 to 3 weeks, trough this is an estimate.
I want to order something from shannon faabrics that is not on your site, is that possible?
Yes, we can supply everything from shannon fabrics, trough specialty furs from shannon have a minimum order quanity of 5 meters. Other furs that are not on the site have a minimium order quanity of 2 meters.
Do you offer discounts?
Dutchcolour offers discounts in limited offers for businesses. For consumers we offer no discounts beyond promotional discounts.
Is there a fysical store to visit
At this moment we have no fysical store or warehouse that are open for visit. We do offer pick up in person at special occations such as shows and conventions.
I have paid via sofort but have recieved no order confirmation
Sofort take up to 14 days to process. Our webshop only processes the order when the payment arives on our site. We sadly cannot speed this process up. If you still haven't recieved a payment after 14 days please contact us.
What is the shipping time
If your order is on stock we will ship it to you with 1-2 days. You will recieve a tracking link with the shipping carrier of your choice.
We offer a 14 days return policy on all products displayed in the webshop and email orders (excluding special orders). If your shipping adress is within the Netherlands you are elligable for free return shipping. Outside the Netherlands we do not offer free return shipping.